30-day Return Policy: We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria: To be eligible for a return, the item must be in its original condition, unworn or unused, with tags intact, and in its original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at info@cyclebon.com. Returns should be sent to: Cyclebon 15580 Palmetto Club Dr
Miami, FL. 33157.

Return Procedure: Upon acceptance of your return, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please note that returns without prior authorization will not be accepted.

Return and Refund Authorization:

• Items can be returned for a refund within 30 days of purchase.
• Products must be in their original condition with all labels and packaging intact.
• We do not accept returns for worn, cleaned, used, or altered items.
• Customized, personalized, pre-ordered products, special offers, or gift cards cannot be returned or refunded.

Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately to resolve the issue.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges: For exchanges, return the original item and place a separate order for the new item to expedite the process.

Order Cancellation: You have the right to cancel your order within 24 hours by contacting our customer success team at info@cyclebon.com with your name and order number. Refunds will be processed within 5 business days.

European Union 14-Day Cooling Off Period: Customers in the EU can cancel or return orders within 14 days without justification, provided the item is in its original condition with proof of purchase.

Restocking Fee: No restocking fee is applicable.

Return Shipping Fee: Customers will not be charged for return shipping if the product is defective or if the return is voluntary.

Refunds: Refunds will be issued to your original payment method within 10 business days after we receive and inspect your return. Contact us at info@cyclebon.com if you haven’t received your refund within 15 business days.